Last Updated: [DATE]
This SMS / Communications Policy explains how Smart Receptionist handles business messaging and what customers are responsible for when using Smart Receptionist to send or receive messages.
1. Overview
Smart Receptionist may support business-related SMS or MMS messaging, including:
- missed-call text back
- appointment or scheduling messages
- customer follow-up
- service notifications
- two-way messaging
- operational alerts
- account and support communications
Message capability depends on provider, carrier, number type, region, content rules, and compliance requirements. Delivery is not guaranteed.
2. Consent
Customers are responsible for obtaining any consent required by applicable law before sending texts or automated communications through Smart Receptionist.
That includes consent for:
- promotional text messages
- recurring automated messages
- appointment or follow-up workflows where consent is legally required
- messages sent to mobile numbers provided by customers or imported into the platform
Customers should maintain records of consent where appropriate.
3. Opt-In and Opt-Out
Where SMS programs are offered, messaging flows should clearly describe:
- who is sending the message
- what type of messages the recipient will receive
- whether messages are recurring
- how to opt out
- where to get help
Required placeholder language
- Opt-out: Reply STOP to unsubscribe.
- Help: Reply HELP for help.
- Frequency: Message frequency may vary.
- Fees: Message and data rates may apply.
Customers remain responsible for implementing legally appropriate notice and consent language for their own messaging campaigns or workflows.
4. Service-Related and Operational Messages
Smart Receptionist may send service-related communications to account holders and authorized users, such as:
- verification codes
- account notices
- billing alerts
- service updates
- support follow-ups
- incident notifications
These communications may be necessary to operate the service and may not always be optional where tied to account administration or security.
5. Prohibited Messaging Uses
You may not use Smart Receptionist messaging features for:
- unlawful spam
- non-consensual mass texting
- deceptive or misleading messages
- illegal telemarketing
- phishing or fraud
- harassment, threats, or abusive content
- campaigns that evade opt-out requests
- prohibited content under carrier rules or applicable law
6. Carrier and Delivery Limitations
Carriers and downstream providers may:
- filter messages
- block traffic
- require registration or vetting
- reject content or sending patterns
- delay or fail delivery
- impose fees or limitations
Smart Receptionist does not control carrier decisions and does not guarantee message delivery, throughput, or acceptance.
7. Number Ownership and Provisioning
If Smart Receptionist provides a number, customers may be required to complete identity checks, campaign registration, brand registration, or other verification steps. Number use remains subject to provider and regulatory requirements.
8. End-Customer Responsibilities
If a Smart Receptionist customer uses the platform to text its own end customers, that business is responsible for:
- obtaining and documenting consent where required
- providing legally compliant disclosures
- honoring opt-out requests
- sending messages only for appropriate business purposes
- ensuring imported customer data is lawfully collected and used
9. Questions
For messaging support, contact: [SUPPORT EMAIL]