Frontwell
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Help Center

Everything you need to get the most out of Frontwell.

Getting Started

Set up your account and launch your AI receptionist.

Account & Login

Sign in, password reset, roles, and team management.

Phone Numbers & Calling

Business numbers, call routing, voicemail, and transcripts.

SMS & Messaging

Inbox, texting, missed-call text back, and opt-out.

Contacts & CRM

Contact records, timelines, tags, and search.

AI Receptionist Setup

Business profile, greetings, FAQs, and escalation rules.

Dashboard & Team

Home dashboard, activity feed, notifications, and permissions.

Integrations

Calendar, scheduling, webhooks, and CRM sync.

Billing & Plans

Plans, usage, overages, payments, and cancellation.

Security & Privacy

Account security, data retention, and best practices.

Troubleshooting

Missed calls, delayed texts, wrong AI answers, and login issues.

Release Notes

New features, fixes, and planned improvements.

All Articles

  1. 1. What is Frontwell and how does it work?
  2. 2. Quick start checklist for new accounts
  3. 3. How to create your Frontwell account
  4. 4. How to set your business hours and availability
  5. 5. How to get a dedicated business number
  6. 6. How to port your existing business number
  7. 7. How call handling works in Frontwell
  8. 8. How to review call summaries and transcripts
  9. 9. How to enable or manage call recording and transcription
  10. 10. How SMS messaging works
  11. 11. How to set up missed-call text back
  12. 12. SMS consent basics for business customers
  13. 13. How to add, edit, and search contacts
  14. 14. Understanding the contact timeline
  15. 15. How to customize your AI receptionist greeting
  16. 16. How to teach the AI your services and FAQs
  17. 17. How to set escalation rules and human fallback
  18. 18. Best practices for your first two weeks with AI answering
  19. 19. How to invite team members to your dashboard
  20. 20. How to connect your calendar
  21. 21. How to update your payment method
  22. 22. How usage, minutes, and message overages are billed
  23. 23. How to cancel your subscription
  24. 24. Troubleshooting missed calls or delayed texts
  25. 25. How to contact support and what to include

Need more help?

Contact us at [email protected]