Privacy Policy

Last Updated: May 2, 2026

Company: Dall'Italia Partners LLC, operating the Dall Italia Concierge service

Contact: [email protected]

1. Overview

Dall Italia Concierge provides AI front desk services, SMS messaging, call handling, transcription, and communication management tools for businesses, offered as part of the Dall Italia Partner Program.

This Privacy Policy explains how we collect, use, and protect information.

2. Scope

Applies to:

• Website visitors
• Salon partners
• Platform users
• End customers (callers) interacting with salons that use Dall Italia Concierge

Dall'Italia Partners LLC often acts as a service provider (processor) on behalf of its salon partners.

3. Information We Collect

A. Account Data

• Name
• Business info
• Email
• Phone
• Login credentials

B. Call + SMS Data

• Call logs
• Recordings (if enabled)
• Voicemail
• Transcripts
• SMS content and metadata

C. Customer Data

• Names
• Phone numbers
• Contact records
• Appointment data

D. Usage Data

• IP
• Device
• Logs and analytics

E. Billing Data

• Billing details
• Subscription info

(We do not store full card numbers.)

4. How We Collect Data

• Directly from users
• Automatically via system logs
• From telecom, AI, and payment providers
• From integrations

5. How We Use Data

• Provide AI receptionist services
• Send and manage SMS communications
• Handle calls and transcripts
• Improve system performance
• Provide support
• Detect fraud or abuse

6. AI Disclosure

Dall Italia Concierge uses AI for:

• Call answering
• Transcription
• Message generation

AI outputs may be inaccurate or incomplete.

7. SMS Messaging

Dall Italia Concierge sends SMS messages on behalf of salon partners.

• Message types: transactional, conversational, promotional
• Frequency varies
• Msg/data rates may apply

Opt-out: STOP

Help: HELP

We do not sell phone numbers or mobile data.

8. Data Sharing

We do not sell data.

We may share with:

• Telecom providers (e.g., Twilio)
• AI providers
• Hosting providers
• Payment processors

9. Retention

Typical:

• Account data: active + 1 year
• SMS/call logs: 1 year
• Recordings: ~90 days

10. Security

We use standard safeguards but cannot guarantee absolute security.

11. Your Rights

You may request access, correction, or deletion.

Contact: [email protected]

12. Updates

We may update this policy at any time.